The Phanerus messaging platform does not permit messages that suggest offense, abuse, spam or scam behavior, either as part of a message body or its sender name; we have taken the time out here, to enumerate a list of words and phrases which would classify a message batch as abusive, scam or spam; in an effort to help end users avoid the total loss of SMS traffic or the closure of bulk SMS accounts (in worst case scenarios) on our platform.
Here are a few precautionary measures, which should guide the use of our service and observed while preparing a messaging campaign on the Phanerus messaging platform:

  1. Avoid the use of numeric values as sender ID: A few GSM networks in Nigeria forbid this while others simply mask the rest of the digits leaving only the first 3 example, 080xxxxxxx. If you however must use a GSM number as your sender, ensure to test it out first.
  2. Avoid the use of popular brand names (banks, manufactures of consumer goods and telecommunication networks) as sender name, this behavior is popular among scammers and now most brand names are blocked as senders by the networks. If you must, kindly ensure to do a test run before you do.
  3. Avoid the use of shortcodes as your sender ID: This is blocked on all GSM networks.
  4. Avoid the use of special characters and random alphanumeric characters such as : 1, 2, 3,4, 5, 6, 7, 8, 9, &, _, -, %, $, #, @, !, +, =, as sender ID: This is also blocked at the network provider end.
  5. Do not use abusive and offensive words or phrases (see comprehensive list below): This is a practice common among fraudsters and these are also blocked on all GSM networks.

Below is a list of blacklisted and forbidden words and phrases any message with these words as part of the message body are considered as spam and do not get permitted by the filters on the Phanerus messaging platform and are dropped at the network operator end. Also note that the filters on the Phanerus messaging platform would automatically flag accounts associated with these words and phrases as SPAM. So in order to guard against loss of both used and unused SMS credits, we have here the list of blacklisted words and phrases.
While sending to large recipient, we strongly advise that you consult this list and also conduct a number of tests, as the list of words categorized as forbidden, keep increasing by the day at the networks and Phanerus Technologies will not be held accountable for the loss of SMS credits arising from such neglect.

 

 

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